Privacy notice
This notice explains how TheConnector collects, uses, retains and protects your personal data, and how you can exercise your rights.
Data controller
TheConnector
Publisher contact channel for privacy requests.
Data protection requests should be sent to the controller contact address above.
Purposes and legal bases
Creating and managing the user account, two-factor authentication and sessions. Data: name, email, hashed password and session history. Legal basis: user request to access the service and legitimate interest in securing accounts.
Receiving TradingView webhooks, preparing routing to MT4, MT5 and cTrader, supervising robots and managing trading accounts during pre-launch tests. Data: account codes, access keys, order logs and risk parameters. Legal basis: user request to test the service and legitimate interest in reliability and security.
Support tickets, contact requests, security logs and anti-abuse signals are processed to answer users, protect the service and improve reliability. Public paid subscriptions are not open during pre-launch; payment data will only be processed if paid plans open later and after the legal documentation is updated.
Retention periods
Account data is retained while the account is active, then generally 3 years after closure. Security and authentication logs are generally kept for 1 year. Support tickets, contact forms and order execution logs are generally kept for 3 years after closure. If paid plans open later, accounting retention rules will be added to the legal documentation.
Recipients and processors
Access is limited to authorized TheConnector staff for service operation, support and maintenance. Transactional emails are sent through the configured mail service. No public payment processor is active for paid subscriptions during pre-launch.
Transfers outside the European Union
Some technical providers may process data outside the European Union. Where required, transfers must be framed by appropriate safeguards. If a payment provider is enabled later, this page will be updated before paid subscriptions open.
Your rights
You may request access, rectification, erasure, restriction, portability and objection where GDPR allows it. You may withdraw consent at any time for processing based on consent. Under French law, you may also provide instructions about your data after death.
To exercise your rights, email support@theconnector.fr and clearly state the right you wish to exercise. A proof of identity may be requested. We reply within one month, extendable by two additional months for complex requests.
Complaint to the supervisory authority
If you believe your rights are not respected, you may lodge a complaint with the CNIL, the French supervisory authority. Before contacting the CNIL, we encourage you to contact us so we can try to resolve the matter amicably.
CNIL - 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
cnil.fr/fr/plaintes - Tel: +33 1 53 73 22 22
Cookies and trackers
TheConnector uses technical cookies required for the service, such as authentication session cookies, anti-CSRF protection and language preference. The site does not use advertising cookies. Analytics tools may be enabled depending on configuration; when they are, their use is detailed in the cookie policy and consent banner.
Data security
TheConnector implements appropriate measures including encrypted communications, password hashing, access controls, sensitive event logging and optional two-factor authentication. In case of a personal data breach posing risk, TheConnector will notify the CNIL within 72 hours and notify affected users when required.
Changes to this notice
This notice is governed by French law and GDPR. It may be updated. In case of substantial changes, users with an active account will be notified by email.